04-29-2020
06:55
- last edited on
09-17-2020
11:42
by
MatthewFitbit
04-29-2020
06:55
- last edited on
09-17-2020
11:42
by
MatthewFitbit
My Charge 3 was wirking fine. I do not sync continously, just once or twice a day. Yesterday morning I noticed it was suddenly not working, it was “dead”., although it had been charged recently. Connected it to charger and it “came back”, showed happy face... and about 80% battery... but died again as soon as I disconnected it from charger. The phone app does not even recognize it. So, I “synchronized and updated” from the App and even restarted the monitor while connected. It worked, kept working when I disconnected... but soon “died” again, probably when I closed the phone App. Did this several times, the happy face always comes up as soon as I connect it to the charger, but it “dies” again if it is disconnected. Again, battery seems fine and never showed symptoms of going out sooner that usual. I see many recent problems with the recent updates, perhaps this is tje reason it seems to work when synchronized and updated, but still “dies” again later. PLEASE HELP!!!
04-29-2020 07:51
04-29-2020 07:51
I have the exact problem. just got off phone with tech support. They were unable to do anything but offer me 25% off a new device. Mine is only 17 mo. old.
04-29-2020 08:33
04-29-2020 08:33