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Charge 3 blank screen after new update

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‎10-24-2020 13:12 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-24-2020 13:12 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

I’m so upset!  I just did the new Charge 3 update and now I have a blank screen.  I did a soft restart.  No luck.  Sent an email to Fitbit Support and they’ll get back to me in 7 days!!!!!  They directed me to this.  Unfortunately mine is out of warranty!

 

 

Moderator Edit: Clarified subject

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‎10-28-2020 10:03 - last edited on ‎01-24-2025 06:44 by Fitbit Moderator

‎10-28-2020 10:03 - last edited on ‎01-24-2025 06:44 by Fitbit Moderator

@Phyllism1948 Welcome to the Community.

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists and I could see that your ticket hasn't been replied to I created a new one. You will get a response from our team via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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