Charge 3 blank screen after restart

[NeashaM]

Hi my Fitbit charge 3 I get black screen. I've done the restart a lot of times. The clock comes back to life and then goes back to blank black again.

Thank you
Neasha Martin

[WilsonFitbit]

Hello @NeashaM. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.