Charge 3 blank screen and it only vibrates

[Darinscharge3]

I have a charge 3 and I can’t get it to do anything but vibrate when I push the button on the side of it. I plugged it up last night and it showed a smiley face.

Got it off the charger this morning and it continues to have a black screen but still vibrates when I push the side button. It used to flash a light on the underside when I would take it off. Now it doesn’t even do that ?  

Moderator edit: updated subject for clarity

[Advance83]

I am having the same issue.  Black screen and vibrates when plugged up but won't sync to my phone.  Please help

[prakashfb2]

My fitbit is only vibrating when I kept it on charger. It’s not turning on and also not sync with mobile app. I have tried reset also and it’s not working. Please assist.

[Simran19]

I am having the same issue with my Fitbit charge 3. Black screen, vibrating, not syncing to the app (not even recognising device via Bluetooth). Contacted Fitbit support but no answer... 

[Gabbergoos]

This exact thing happened with me this evening. Was using at the gym, got home, and blank screen. The vibrate button worked for a bit, but now that won’t even work. So frustrating. 

[FranElliott235]

Have tried reboot smiley face  shows  but goes back to blank

[Argarber1989]

Same thing is happening to my Fitbit charge 3 . No screen or light in back, only vibrates when I push button in. It wont charge or anything.

Same issue, wont sync or show on app. Only vibrates no screen. Is there a solution?

Moderator edit: merged reply

[Advance83]

Mine was completely dead & they sent me another one. I had to go through
the chat option on the help desk

[SunsetRunner]

My charge 3 is also blank and when i try to sync it says unable to find. I cant change clock face

[Mishaal]

I am facing the same issue. Please help immediately.

I have just recieved it today and the device is not cooperating at all.

Moderator edit: merged reply

[SunsetRunner]

Yeah....I have pretty much given up! This is my second fit bit charge 3. I am not buying another one. Money NOT well spent! Extremely frustrating.....

yeah....I have pretty much given up. I can’t get any help from Fitbit and am extremely frustrated! This is my second charge 3. I will not be purchasing another one. Wayyyyy

to frustrating for me. I will be looking into a different option at this point

Moderator edit: format

[kpep0520]

I'm experiencing the same issue as was described by DarinsCharge3 below.  Can I get assistance from FitBit support?

Thanks!

[Advance83]

Yes, but most likely they will send you a replacement (if it's still under
warranty)!!

[Hicksy3]

Hi,

My Charge 3 shows a blank screen also and the green sensor light is not working either. Although my watch does seem to sync with the app. Please advise?

Many Thanks

[Nathan1234]

Hi,

I am having the same issue. Wont sync, blank screen, only vibrates, can't do clock faces. 

[joyful47]

Same issue here.   This is my second Charge 3 and my last, as I had the same issue with the first one.  AND warranty just expired!!!  

And isn't it convenient that the Charge 4 debuted yesterday?

[Advance83]

Mine was dead as a doornail! Lol no green light nor would it sync with my
phone. Support tried several different tricks but nothing helped. My
watch was still under warranty so they sent me a replacement.
Hope that helped!

[savagenick]

Same.  Any response or help from Fitbit?

[Tmckay]

I am also having this issue did all that you asked and still nothing. Note it's not even sync to my phone. 

Tmckay

[savagenick]

Same exact thing. Will not connect to my phone. Haven’t heard back from Fitbit yet. Second Charge this has happened. I may be ready to move on. Thinking about an Apple Watch but don’t love the price or battery life.

Sent from my iPhone

[Advance83]

Call tech support!!