Charge 3 blank screen and it only vibrates

[Darinscharge3]

I have a charge 3 and I can’t get it to do anything but vibrate when I push the button on the side of it. I plugged it up last night and it showed a smiley face.

Got it off the charger this morning and it continues to have a black screen but still vibrates when I push the side button. It used to flash a light on the underside when I would take it off. Now it doesn’t even do that ?  

Moderator edit: updated subject for clarity

[Joshjoshi]

Same with me. It vibrates but screen is blank and cannot sync nor shows on Bluetooth 

[Rupstey]

I gave up completely from all Fitbit products. I suspect this issue is part of their business model. But that’s only my opinion.

Sent from my iPhone

[Chrisw1958]

I have the same problem with my wifes charge 3, blank screen, vibrates, no blue tooth and no green lights. Tried all the recommended fixes but nothing, help. 

[L1z4rd]

Mine started this last night at work.  One minute, it was fine, checked the time a bit later and the screen is blank. It vibrates, I tried restarting, updated the app. Updated the software. Ive had a few issues with my screen lately but putting it on the charger fixed it.  I even tried changing the clock face, but its still blank.  Ive had it about a year and only in the last few weeks has it started acting stupid.

[flying-kiwi]

I have the same issue.  Blank screen,  only vibrates when I push the button,  no lights on the back  no smiley face when I try to charge, and I can't change the watch face as the Charge 3 won't connect or sync.

[PacoMontoya]

Nothing pops up on the screen for mine. Other than that it works. It vibrates, it charges, it syncs, according to the app I can change the face, but of course, I don't see anything. This is my first FitBit to own, and most likely will be my last. Lasted just under a year for me. Bummer. 

[flying-kiwi]

If it's less than a year old you're still under warranty. Lodge a claim before the warranty expires and fitbit should repair or replace for you.

I opened a case with customer services. They emailed a prepaid returns label for sending the device and charger.  Fingers crossed for a resolution.

Moderator edit: merged reply

[Robear24]

Hi, my charge 3 suddenly stopped working today. It had black lines across the screen beginning Wednesday (2 days ago) and the battery appeared to drain instantly yesterday afternoon. I plugged it in and reset it last night. Left it charging all night, then wore it today. Still lines but otherwise worked. Around 11 am this morning the screen stopped responding. It won’t sync, plugging it in doesn’t turn the screen on (and it doesn’t seem to connect to the charger) and it only vibrates when I push the side button. Is there a fix for this??

[Jrb2021]

I am having the same problem - not syncing- no lights not starting but vibrating when I try. Assistance needed.

[Rachel1971]

I never got any help I ended up having to throw it away. 😔 --
Rachel Mullis CINC House, Mullis Intl. (H) 065.228.347 (C) 048.765.1543

[flying-kiwi]

I had the same issue.  Fortunately mine was still within the warranty period (just!). I returned it to Fitbit and received a replacement.

---------------------------

If under a year, it would still have been covered by warranty.

[Jrb2021]

That’s my fear- thanks!

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Bummer- mine is not in warranty- boo

[PacoMontoya]

If your Fitbit is still under warranty, you should be able to get it replaced without any issues. If it's not, then I hate to tell you, but you are out of luck. I too had to just throw mine away. Just a little over a year and it quit working. I will not be buying FitBit products again after this. 

[Romandel]

Can you help me?  My Charge 3 will not restart, only vibrates when I push the button.  Will not restart, again only vibrates, no smiley face etc.  It is 94% charged and I cannot change the clock face either.

How do I get my Charge 3 working?

[WilsonFitbit]

Hello everyone. @Romandel Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried. I'd like to let you know that in order for you to properly restart your Charge 3, you can follow the steps here. 

If this is still unsuccessful, I recommend performing a long restart by doing the following: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Elfrem]

Hi everyone,

I've got a Charge3 and upon connecting to the charger, it doesn't look like it's charging (no smiley face whatsoever), the screen is blank and when the side button is pressed, all it does is it just vibrates. Need help... 

[WilsonFitbit]

Hello @Elfrem. Welcome to the community forums! 

Thank you for the information. If your Charge 3 refuses to charge, I recommend taking a look at these troubleshooting steps from this link. If it only vibrates and the restart and long restart didn't work, I suggest you to contact our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

Make sure to explain the situation and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Proflo89]

Hi,

I've got a Charge 3 and when I connect it to the charger, it does nothing (no smiley face), the screen is blank but it does is it vibrates when i press the side button. Please help.

[WilsonFitbit]

Hello @Proflo89. Welcome to the community forums! 

Thank you for the detailed information. It might be possible that your Charge 3 Display is no longer working and this is the reason why you're unable to see any information on the screen.

In this case, if you've followed the recommended steps from this post and the inconvenience has persisted, I recommend contacting our Support Team for further assistance and take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

On a side note, this thread is now closed and if you have any other questions, please post them in a new thread.