Charge 3 blank screen and it won't respond to anything

[marebear1974]

fitbit has blank screen...when attached to charger no battery appears...when attempting to reset...buttons buzz...but nothing else happens...happy face appears occasionally...won't sync to phone app.

Moderator edit: updated subject for clarity

[Sozzy]

Well on my 3rd fitbit charge 3 now, seem to last around a year, though the 2nd one fell into a shredder as the strap broke again. Now I have a fitbit with a blank display that works otherwise. Tried short, long reset and clock change to no avail, so looks like I will keep using as is for now untill this one too fails, then no more, they have had all the money they are getting from me.

Shame as I like what it does, but straps are awful and device is just not robust enough for someone who works!

[LibbyMPDee]

This is happening to me also, did you manage to resolve the problem? I've done short and long resets, changed the clock face but still have a blank screen. So frustrating. 

[Eve191]

I bought a FitBit Charge 3 in January 2020 and late last year it stopped working. A replacement was sent but now the screen on my Fitbit is black and it won’t sync to my phone. I tried the restart and changed the clock face. Nothing has worked. It is so disappointing. I have been using fitbits for 6 years.  I have used a flex, charge1, charge2, and ionic.the charge 3 is definitely the most problematic one I have used. I am so disappointed. 

[Sozzy]

Well mine flickers into life every so often, it is a connection inside. It is still working so far, but can only use via phone, so no display or readouts, so dissapointed.

[LibbyMPDee]

My screen died so could only access data via my phone so I contacted fitbit who investigated. Mine was just out of warranty but was offered a very generous discount on a new one.Sent from my Galaxy

[25LT]

My charge 3 is having the exact same problem as @Punky71

It completely spazzed out and buzzed a ton while flashing images to the whole time. Now, it is completely black, won’t sync to the Fitbit app, won’t buzz or respond to the button, and won’t charge. 

I tried to reset it but nothing happens. Please help!!!

[Eve191]

I contacted FitBit and they did send a replacement. It was still less than 12 months old. The replacement also stopped working and I decided to buy a charge 4. I honestly don’t think the aCharge 3 is any good. Contact FitBit and advise them of your problem. Best of luck.

Yvonne King

[BakerFit]

Same here. I've had 2 Charges - both did this. But I went ahead and bought one for each of my daughters. One had to get a new one sent a month after and now my other daughter's charge is doing the same thing. I bought myself a Versa and it's been ok. So I'm wondering if it's just the Charge(s).