Charge 3 blank screen and it won't sync

[Madams1922]

Title says most of it, a few days ago my time was off, tried a new clockface and rebooting it. It wouldn't sync, couldn't even be found. Now it won't turn on even though it's been charging for a day. It just endlessly vibrates when I hold the side button. Is it time to switch to an Apple Watch?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @Madams1922, welcome to the Community Forums. We apologize for the late response.

I'm sorry to hear that your Charge 3's screen isn't responding and that it's not syncing. Thanks for taking the time to restart, charge, and change the clock face on your tracker to fix the issue prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

[krapyl74]

Is this problem with the blanc screen a global problem or is my tracker doomed? The screen is blanc but the lights are still flashing green. I've tried restarting and charging.

[Madams1922]

Thank you. Hopefully I will hear from someone soon.

Maggie

Sent from my iPhone

[Osocrazymom]

Mine is doing the same thing,  nothing is working,  it also keeps saying that my steps are wrong,  telling me I have 59k steps.