Charge 3 blank screen and it won't sync

[mldcabrera]

Yesterday my Fitbit went black screen. Did the tips I saw To plug in and press side for 8 seconds to reset. It would only vibrate for 5 seconds and not reset. I tried to change the clock face like I saw Posted but my Bluetooth will not connect to phone. This morning the my Fitbit started to vibrate randomly while sitting on my night stand.  What is going on? It was working perfectly and now nothing

Moderator Edit: Clarified subject

[jimfehr]

That's great it started again. Mine is dead.Jim

[JellyBelly71]

Mine didn't last long this morning, the battery is draining quickly and my HR is reading over 200. I don't think so! It also just randomly vibrates. Time to research another brand me thinks. thanks @jimfehr  for the help. 

[jimfehr]

That sucks. I asked a bunch of my friends and they say Garmin is a good
brand. I think I might look at the Garmin Fenix 5X. More money but I am
tired of buying crap watches.......

Jim Fehr

[ShannaB]

I had a garmin before I got a Fitbit and mine lasted for three years on one battery and before the plastic broke. (before I knew the battery could be replaced, and before the rechargeable ones came out) I had the vivofit (2 I think) and I wore it almost 24/7. 

Im getting my charge 3 replaced with warranty.

but if I needed to, if this one breaks within the year, I would look into going back to garmin again. 

[jimfehr]

Great you got warranty.


Jim Fehr

[TeWhareWhero]

Same issue - tried all suggested fixes. 

[jimfehr]

How long have you had it?Jim

[MrsHouse77]

Since March 2019...

Skickat från min iPhone

[TeWhareWhero]

About a year - think it has a corroded terminal - can't charge. 

[SunsetRunner]

have tried all of the troubleshooting with no success. I will get the smiley face and then the screen just goes dark.

I attempted to call support and the woman seemed very distracted (Laura?) she said there is nothing she can do but offered a discount on a new one. Her alleged supervisor was as equally unhelpful......

I would really like to have my device back and working? 

Time to try a different company that stands behind their product 😞 

[jimfehr]

Thanks Sucks.

Jim Fehr

[jimfehr]

I kept getting cut off and then sent to a new chat person. They had no idea
what I was chatting about.


Jim Fehr