Charge 3 blank screen and it won't turn on

[shayra.uddin]

I have followed all the steps by doing a reboot and changing the clock face. Yet it still does not seem to turn on and the screen is blank. It is syncing to my phone and vibrates. Please can someone help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @shayra.uddin, welcome to our Fitbit Community! I'd like to follow up and help you with the screen of your Charge 3 since the screen won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again and see if the screen turns on

Keep me posted on the outcome.

[map55]

I have the same problem.  It is only 2 years old as well.  I think it is time to get another one.  Not sure how long they should last. Not impressed either!!

[map55]

I did that roughly 3 times and could not see the screen.  It is blank.