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Charge 3 blank screen constantly vibrating when connected to charger

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‎01-24-2020 14:17 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-24-2020 14:17 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Hello,

My new Fitbit completely ran out of battery, however when I put it on charge the screen stays blank and it constantly vibrates pulses. (Stops when I remove charger) I have tried to restart with the 8 second and the 15 second method, neither worked. Although holding down the button gives a slightly longer vibration before returning to pulsing. My device won’t sink to the app either as the watch is off. I have also checked the charger and watch connections are clean.

 

can anybody help?

 

thanks, Katie

 

Moderator edit: updated subject for clarity

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‎01-25-2020 08:41

‎01-25-2020 08:41

Hi there @Katie.q9, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us. 

 

My first recommendation would be to let your tracker charging for at least 1 hour. Then, restart the Charge 3 once again by following the steps in the help article: How do I restart my Fitbit device? 

 

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

 

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

 

Tips to better charge your Fitbit:

 

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

 

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

 

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

 

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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