Charge 3 blank screen-gets hot when charging

[MissTerri]

This is my 3rd Fitbit device.  Last week I changed the clock face.  After a few hours screen went blank and stopped tracking.  Charged fully, then battery went dead after 12 hours.  I charged again, screen went on and off several times.  I wore it for a few hours and pressed side button several times, sometimes it would vibrate, sometimes nothing.  Green lights on back flashed for a few days, then stopped. Put back on charger, tried resetting but nothing happened. Fitbit app on my phone is set to all-day sync but now says it is unable to connect to charge 3. Also, after charging for about 10 minutes, fitbit was hot.  It does nothing now, no vibrations, no green blinking lights, blank screen. 

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @MissTerri.

I'm sorry to hear that you have experienced difficulties with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

If you have any question, please let us know.

[Missy28520]

I'm having this sale issue as well, my charge 3 became very hot when I connected it to the charger to try to restart it, because it won't sync with my phone (Samsung Galaxy S9), screen is black, won't restart, doesn't vibrate when I connect it to the charger, nothing. I have a case number from yesterday when I chatted with customer support. I was having no problems until the update and now it seems my Fitbit is dead. Help!! 

Moderator edit: personal info removed

[EdsonFitbit]

Welcome to the Fitbit Community @Missy28520.

I regret to hear that your Fitbit Charge 3 is not working properly. Your time while dealing with this situation is highly appreciated.

I noticed that our team is currently providing assistance to your case. Please keep an eye on your inbox on the next days. They will do their best to provide a high level of support. Thank you for your patience.

Please let us know if you have any question.

[Missy28520]

Thank you so much, I've been instructed to return my device and it will be replaced, as it's under warranty. 

[EdsonFitbit]

Thanks for the update @Missy28520.

I'm glad to hear that your Fitbit Charge 3 will be replaced, thanks for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us back at any time.

[SunsetRunner]

Same problem. Brand new fitbit. Eagerly awaiting an answer.

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I'm sorry to hear that you are having the same problem.

To have a better idea of the situation, please provide me with the following information:

- Does your Charge 3 get hot while on the charger?

- Is the display blank?

- Does it vibrate when the button is pressed?

- Have you tried to restart?

I'll be waiting for your response.

[SunsetRunner]

Yes, it gets burning hot while charging, doesn't vibrate and has a blank screen. I think my son tried restarting.I gave up on it, erased my account and put it back in the box...Skickat från min Samsung Galaxy-smartphone.

[EdsonFitbit]

Thanks for your response @SunsetRunner.

I just sent this information to Customer Support. Please keep an eye on your inbox on the next days. They will get in touch with you as soon as possible. Thank you for your patience.

If you have any question please let us know.

[MissTerri]

My Fitbit was replaced and I am no longer having a problem with it. Thank you


Terri Gehring

[MissTerri]

My fitbit was replaced and I am no longer having a problem with it.

Thank you.

[Edededdy]

My issue started 2 days ago.

I woke up with the fitbit flat.

I charged it but then noticed that after charging i had a number of black lines running across the top.

Please note - Up until it went completely flat it was working 100%. No lines.

I tried resetting it using the watch reset option - Didn't work

I tried changing the clock face - still had lines

I tried several clock faces - still had lines

I tried a hard reboot on charger - I got the smiley face but then I had a blank watch face

I hard reset it 3 times and it eventually gave me a watch face

I changed the display to show the watch face using the normal timeout instead of medium thinking that if i set it to default the battery wouldnt go flat so quickly?

However after the hard reset the watch would not always respond - i still had the vibrate option but had to press it a number of times then it would work

Yesterday it seemed ok but then it went flat in less than twelve hours - No vibration

I tried charging it today but even on the charger other than for a smiley face i got no response other than the vibration - I could not force a reboot

I disconnected and tried syncing the watch with the phone and lo and behold i had the clock face but the phone said the charge was 48% even though it had been on charge for a while.

So i put it back on the charger

When i took it off the charger it had a blank face again.

I tried syncing it with phone and bingo it showed the time for a few seconds and phone said 100% charge 

Then i could no longer get the display working

Almost right away I got about two vibration attempts, the display came up for about 2 seconds but there was no info in the optins when i swiped the screen.

Then the display went blank and the watch got very hot and remained hot for some time but no longer responded to anything

As i am writing this i am trying one last time to see if i can hard reset it. When i press the button it just vibrates constantly until i assume the battery dies and the vibration stops. It was getting slightly warm but not hot again.

All i get is a very long vibration when holding button on or off the charger with no display and cannot sync.

Any suggestions as now it no longer works at all.?

[EdsonFitbit]

Welcome to the Fitbit Community @Edededdy.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[Elizzie33]

I am having the same problem. My Charge 3 has a black screen and gets hot when I try to charge it. Please, help

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Elizzie33.

Thanks for the information provided.

I created a case with Customer Support to provide assistance. Please check your inbox over the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.