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Charge 3 blank screen with white line

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‎03-24-2021 16:49 - last edited on ‎03-25-2021 04:01 by Fitbit Moderator

‎03-24-2021 16:49 - last edited on ‎03-25-2021 04:01 by Fitbit Moderator

My Charge 3 has a blank screen. I tried resetting the watch while it's on the charger by holding the button for 15 seconds then removing it from the charger.The smiley face never showed up. I got a white line across the screen then it went back blank.The watch will vibe when my finger is near the reset button. This is my first Fitbit. I don't know what to do, next.

 

 

Moderator Edit: Clarified subject

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‎03-25-2021 04:11

‎03-25-2021 04:11

@LovingLibra69 Welcome to the Fitbit Community! It's great to have you here!

 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

 

Alvaro | Community Moderator

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