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Charge 3 blank screen won't reset won't charge won't sync

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‎01-26-2022 16:49 - last edited on ‎01-28-2022 10:14 by Fitbit Moderator

‎01-26-2022 16:49 - last edited on ‎01-28-2022 10:14 by Fitbit Moderator

I can’t reset the clock face because my wife disconnected the Charge 3 from her iPhone. I have no way of getting the charge 3 to respond I’ve tried the recommended reset options, but nothings worked.  I can’t reconnect her charge 3 to her iPhone because I can’t see the four digit code on the “black” screen.  Any suggestions would be greatly appreciated. 

 

 

Moderator edit: format and label. 

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‎01-28-2022 10:12

‎01-28-2022 10:12

Welcome to the Fitbit Community, @BBL2005. Thank you for letting us know that your wife disconnected the Charge 3 from her phone and that you can't see the 4 digit code after trying the recommended reset options. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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