Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[WilsonFitbit]

@Malaveee Thank you for your reply. @Lorant Nice to see you around. 

@Malaveee I'm glad to hear that a replacement Fitbit device has been sent to you and thank you for your input. 

@Lorant Thank you for letting us know that you will remain a Fitbit fam and I'm also sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

At this time, I was able to see that you reached out to our Support Team, but it seems that it was for a different concern. If you haven't reported the inconvenience with your Charge 3, I recommend contacting them one more time and they will be more than glad to continue assisting you. 

See you around. 

[Lorant]

@WilsonFitbit Hi Wilson. Yes, I had some input recently about 2 different subjects. 1) This “blank screen” issue is one, which happened to my Charge 3, but I did not apply for any replacement or something. So, nothing to solve for me in this respect; thanks. 2) My 2nd subject is that once this Charge3 “blanked out”, I immediately bought a Charge 4 as well, and was hoping to be able using my Revolut Virtual Visa card with that, for testing finally this Fitbit Pay feature … but that is seemingly not working. This was the topic I reached the Support Team for … and where I had a rather “weak” experience. Nevertheless, I don’t want to detail this topic here, as that has it’s specific (different) Forum entry. Thanks anyway. 

[Dilbaghk]

My fitbit was giving multiple problems. I complained and they promptly
send me the address to send my fitbit with the charger for replacement. I
did that. Could you believe that now no one is responding to my mails.
Two months have passed. I have lost my watch and charger also.

[Lorant]

Sorry to hear that. Maybe a Fitbit Moderator could push your case a bit there … 

[WilsonFitbit]

Hello @Dilbaghk. Nice to see you around. @Lorant Thank you for your reply.

@Lorant I appreciate the clarification and specific details. At this time, I'd like to let you know that you will be receiving information in the thread where you reported the inconvenience with the Revolut Virtual Visa card. I also appreciate your input in regards Dilbaghk's post. 

@Dilbaghk I'm sorry for the experience. At this time, I have seen that our Support Team sent an email yesterday with information about your replacement order. If you still have additional questions or inquiries, I recommend replying back to them and they will be glad to continue assisting you. 

See you around. 

[Dilbaghk]

Thanks. Waiting for the shipment to arrive.

[WilsonFitbit]

@Dilbaghk Thank you very much for your reply. 

I hope you can receive your replacement soon to continue tracking towards your fitness goals. 

See you around.

[Dilbaghk]

Thanks. I received the replacement today. Hopefully I won't have any
issues with it in future.

Thanks for the concern.

Dilbagh

[WilsonFitbit]

@Dilbaghk I'm glad to hear that you have received your replacement. 

Have a wonderful day. 

[a1tracey]

I’m having same issue have tried all steps I get the smile but screen goes back to black 

[Evo80]

I am having this same issue as well.  Hard to tell the time when you can't see it 🙁

[CindyMFitbit]

Welcome @a1tracey and @Evo80 It's nice to see new faces around!

@a1tracey I appreciate the details shared in your post and for already trying the suggested instructions. My best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

@Evo80 Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. If you haven't done so, I suggest trying a restart on your device, you can find the instructions here. If that doesn't work, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[HaraldJ]

Customer service is of little help. My Charge 3 failed after a few months,
I got a replacement which also failed and then got another replacement
which failed again. In other words, defective devices were replaced with
other defective devices. Meanwhile the warranty expired, and although I
never got a device that worked more than a few months, Fitbit refused to
solve the issue once the warranty had expired-

[CindyMFitbit]

@HaraldJ Thanks for your response. 

I understand where you're coming from and I appreciate the feedback provided. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Our limited warranty provides replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for replacement. Fitbit as any other company has policies to follow through. If you have doubts about the response that received from our team, please feel free to get back to them. They will be glad to give you more details about your warranty options.

Catch you later.