Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[Lynneee]

Thank you for the support and then finally replacing my screen on my Fitbit 3 - pleased to say it’s arrived and once again I’m tracking my activity. Amazing service.

[Zoe.evo]

I have updated the app too and still nothing 😞

[Lynneee]

Sounds like your having exactly same issue as I did! Is your Fitbit still under warranty? If so I’m sure you’re device will be replaced.

[Zoe.evo]

I assume so I only got it at christmas

[Lynneee]

Me too - I was contacting about my device by customer support on this forum - hopefully they will be in touch soon.

Message customer support they were amazing:)

Moderator edit: merged reply

[CasandraM]

I'm having the same issue! Tried restarting (4 times), changed clock face, and I have nothing! I feel vibrations but no screen!

[Dianita99]

Did you try changing to a different clock screen. I tried two and the second one did the trick.

Sent from my iPhone

[Zoe.evo]

Fitbit ended up sending me a new one

[Dianita99]

Wow! That’s even better! 😜👍🏼

Sent from my iPhone

[lauren38]

I am having same problems - have tried the long restart more than 4 times, have attempted to change the clock fact but get a message on my phone saying cannot connect to fitbit. Help please!

[SunsetRunner]

My Fitbit stopped working too. My screen’s blank, it vibrates but nothing else. I’ve tried restarting and changing the clock face as advised but it hasn’t worked. Can anyone help please?!

[lauren38]

I went on the website and contacted support through chat and they are sending me a new one since I’m still under warranty. If you have had yours for less than a year, you should do the same. 

[SunsetRunner]

Thank you!

[Dianita99]

K know you said you have tried changing the clock screen but have you tried all the clock screens? Cause I had to try two for it to work.

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[ERINSOND]

Can somebody help me with this issue, watch my video to see what is wrong with mine. Thanks https://youtu.be/NcJd3EUKko0 I'm very angry with this situation. 

[AnnieC1959]

Still having problems with blank screen despite trying solutions listed.

[JrVettel1209]

My Charge 3 has completely died as well. It cannot be picked up by Bluetooth. After a long reset, sometimes it will go to the smiley face, and sometime it's just blank. In never pairs with my phone, which is still telling me that it needs a firmware update—which I cannot do because it won't connect. Blank screen. It's only 5 months old. Suggestions?

[CasandraM]

Contact Fitbit through the Live support! They're amazing! They'll have you
do a couple restarts but can see on your end if it isn't pairing or
synching! If you need help finding it, let me know! You'll find it in the
Fitbit app... took me a while to find, just keep looking for "help"
"support " and you'll definitely find it! I'd suggest that over email
because you get an immediate response!

Good luck!
Casy

[Dianita99]

I think you should contact customer service cause if it’s only 5 months old. They will prob just send you a new one

Sent from my iPhone

[Lynneee]

Contact Fitbit via customer support and if they can’t help to reset it they will supply you with a new device if you’re Fitbit only a few months old as if like mine under warranty.

Lynne

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