Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[JudyIreland-560]

I’ve had my Fitbit Charge 3 since April 2019 it’s been working great until today the screen went blank?  When I push side button it vibrates but does not show anything on screen.

please help!

[Sri-Lankan]

Connect the charger and keep the button pressed for some time until the
light comes on. It should work.
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Best regards: 

Moderator edit: personal info removed

[JudyIreland-560]

Everything good thank you 🙏

Thank you that worked 

Sent from my iPhone

Moderator edit: merged reply

[Sri-Lankan]

Happy to hear that it worked. 

[Russo62]

I am having the same blank screen issue, and have the latest firmware. What can be done???

[CasandraM]

Contact Fitbit support through the App! I suggest doing the live chat vs email... when I did the live chat they had me try a couple things and in under 10 minutes I'd had confirmation that my new one had shipped! The customer service has been excellent!

[steve2104]

Doesn't work.  None of the advice including the "accepted solution" actually works.  How many more times do I have to bloody well do the reset and try to pair the thing?

[CasandraM]

Same thing happened to me. Fitbit Live support had me try it and immediately shipped a new one.

[ClarinaK]

I am having the same issue as well. I just got my charge 3 yesterday although i bought it on March 2019. Happily charge my fitbit, download fitbit app on my phone, then update firmware for the watch and all i get is blank screen but vibrate when pressed. Tried to press for 8 seconds or 15 seconds for few times but can't solve anything, changed clock face when the watch is still connected to phone also can't solved, tried to set up again also can't since the watch is not showing numbers on it. What should i do then? 

[Russo62]

Mine is still not working, tried everything in the blog, on this post, and in the faqs.... it seems many people have or had this problem, I just can’t understand how they resolved it as nothing works for mine! Very frustrating

Sent from my iPhone

[Sri-Lankan]

Please try pressing the button with the charger properly connected. This
may activate your Fitbit charge 3. Good luck.
Lalith.
--
Best regards: 

Moderator edit: personal info removed

[Russo62]

Thanks Lalith, but I have tried that a dozen times... it vibrates, but nothing else...

Sent from my iPhone

[Sri-Lankan]

Whilst being charged? With the charging unit properly connected?

--
Best regards: 

Moderator edit: personal info removed

[Dianita99]

If you brought it within a year contact sustainer service. Same thing happened to me. And they sent me a replacement. 😃👍🏼 fantastic customer service!

Sent from my iPhone

[Russo62]

Yes and yes.

Thank you, that had not been offered to me yet... purchased in January, issues started about 3 weeks ago.

Sent from my iPhone

Moderator edit: merged reply

[steve2104]

But did it solve the problem?

Get Outlook for Android

[Russo62]

Sent from my iPhone

[ClarinaK]

Tried few times to connect on the charger, nothing comes out even the charger is connected. 

[Powthip]

I have same problem last week, after read other comments.  I updated clock screen in Fitbit App (see bar loading 5 min) after finishing update the screen come back.  

Thanks to gr82brees resolved comment !!!

[Russo62]

Just tried this and no luck! Also switched clickface just to try it, and it still doesn’t work!!!

Sent from my iPhone