help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2020 01:34 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 01:34 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Hi there, the clock on my charge 3 stopped on Friday evening and in the morning the screen had gone blank.  I have tried the short and the longer restart suggestions in the community help forum and neither has made any difference.  What should I do next please?  My charge 3 is less than a year old.  Many thanks.  Anna

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-02-2020 02:09

‎02-02-2020 02:09

Hi @annaok68  You will need to contact Support. I hope they can help you.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-02-2020 07:15

In response to NellyG

‎02-02-2020 07:15

Thanks for the advice, will do. xx

Sent from my iPhone
Best Answer
0 Votes

‎02-03-2020 08:01 - edited ‎10-08-2023 09:08

In response to annaok68

‎02-03-2020 08:01 - edited ‎10-08-2023 09:08

Hi there @annaok68, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. I appreciate you've taken the time to troubleshoot it prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your recommendation @NellyG.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes