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Charge 3 brightness too dim

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‎05-17-2020 12:47 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

‎05-17-2020 12:47 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

My screen is not viewable outside and the brightness cannot be increased, i have tried all the settings, nothing works. This effectively make the watch not usable outside, even to be able to tell the time! And I can't set 'exercise' to start or finish as i can see what screen it is on.

 

Can anything at all be done to correct this? or should i buy a different product? i been advised to by a Garmin if i want to monitor my exercise (it also show a readable time!).  

 

 

Moderator Edit: Clarified subject

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‎09-09-2020 08:50

‎09-09-2020 08:50

Welcome to the Forums, @Jacquil1.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this brightness issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-09-2020 09:28

In response to AlejandraFitbit

‎09-09-2020 09:28

Hi, I'm wondering how many users this affects?

 I experience the same problem with the lowlight and I have rebooted it among other things. 
What else can I do???

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