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Charge 3 brightness too dim

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‎06-25-2020 00:20 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 00:20 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

I have a Charge 3, purchased July of last year and all of a sudden the screen is really dim, I can barely read it. Changing settings doesn't help, on the watch. I've restarted a number of times and it hasn't fixed the issue. 

 

Any ideas?

 

Moderator Edit: Clarified subject

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‎06-27-2020 18:43 - edited ‎10-11-2023 05:23

‎06-27-2020 18:43 - edited ‎10-11-2023 05:23

Hello there @SKROSS, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's brightness too dim and for taking the time to troubleshoot it prior to posting here. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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