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Charge 3 broken band

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‎01-14-2020 02:59 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 02:59 - last edited on ‎09-24-2020 19:06 by

My strap on my Charge 3 is broken, can I get a new one sent to me please?

 

 

Moderator edit: subject for clarity

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‎01-14-2020 03:50

‎01-14-2020 03:50

The first step in a warranty claim is to contact customer support via: contact.fitbit.com 

 

They can check your warranty status and help you through the process

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‎01-15-2020 11:01

‎01-15-2020 11:01

Welcome to the Community, @Allymag and @SteveH, thanks for the input.

 

Regarding your broken band, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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