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Charge 3 broken band

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‎07-14-2020 21:23 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-14-2020 21:23 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

My Charge 3 band is broken and I am looking for a replacement. However, I cannot find any retailer in Hong Kong selling the band alone. Anyone can suggest me so?

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 11:49 - last edited on ‎05-13-2025 04:27 by Fitbit Moderator

‎08-03-2020 11:49 - last edited on ‎05-13-2025 04:27 by Fitbit Moderator

Welcome to the Community, @PC_ch.

Regarding your tracker's band, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-03-2020 13:31

‎08-03-2020 13:31

I am disappointed that my strap has split after only 10 months. I haven't put it on & off excessively so would expect it to last longer.

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