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Charge 3 burning hot and stopped working

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‎07-12-2020 18:48 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-12-2020 18:48 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

My son’s Charge 3 suddenly became extremely hot almost burning his wrist. Shortly after it completely stopped working. Anyone experience this?

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‎07-12-2020 19:44

‎07-12-2020 19:44

Welcome to the Fitbit Community, @Kyeerck.

 

I am sorry to hear your son’s Charge 3 became extremely hot and stopped working. I understand your concern and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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