Charge 3 buzzing and cycling through options by itself

[AndreaKSimpson]

Hi! My charge 3 is only 6 months old and yesterday it started buzzing and cycling through the menus by itself and turning itself on and off.  I tried rebooting it and then it stopped on a screen showing only the Fitbit logo and 001. It would not respond to anything. This morning of course the battery is dead. I’ve put it on charge. I got the smiley face and then a single white line across the screen. It’s now stayed like this. Weird I know! Any ideas??

Moderator edit: subject for clarity

[nalien39]

This recently happened to me. My Charge 3 would buzz and cycle, then the battery would die. I’d charge it, then it would happen again. I entered a comment in the Help forum and tried various troubleshooting suggestions, but none of them worked. The moderator gave me a link to contact the warranty department. They ended up replacing my Charge 3 (I was also given the choice of a discount code towards a new Fitbit product). 

[AndreaKSimpson]

Many thanks for your reply! It’s particularly upsetting since this is the second Fitbit which has failed on me in less than a year! My previous one overheated when on charge.  

[WilsonFitbit]

Hello @AndreaKSimpson, @nalien39. Welcome to the community forums. @nalien39 Thanks for your great input.

@AndreaKSimpson Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'm not sure what could have affected the performance of your Charge 3, but I'd recommend trying to perform a long restart to your Charge 3. A long restart is different than the basic restart and you can perform this, by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If that doesn't work, my best recommendation is that you please reach out to our Support Team for further assistance. You can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.  

[AndreaKSimpson]

Hi, many thanks for your reply. I just tried what you suggested (in fact I videoed it). During the 15 seconds I was holding the button the charge 3 continued to cycle through menus. Finally the smiley face appeared but then it immediately started cycling again. I’ll contact support as you suggest. Thanks again 

[WilsonFitbit]

@AndreaKSimpson Thanks for your reply and for following the suggested steps. 

At this time, I was able to see that you have reached out to our Support Team and they have sent an email requesting some information. I recommend replying back to the email they've sent so they can continue working on your case. 

See you around. 

[ShannonJones]

Did you ever get this fixed, I'm having the same issu

[AndreaKSimpson]

It wasn’t fixable. Fitbit are sending me a replacement.  Quick live chat, couple of emails and all sorted. Direct replacement or a discount off another device. 

[WilsonFitbit]

Hello @ShannonJones. Welcome to the community forums. @AndreaKSimpson Thanks for your input. 

@ShannonJones I was able to see that you have reached out to our Support Team and they have provided a resolution for your case. If you still have any questions or inquiries about the outcome of your case, I recommend replying back to the email they sent and they will be glad to continue assisting you. 

@AndreaKSimpson I'm glad to hear that they were able to help you. I hope you can continue tracking towards your fitness goals soon. 

See you around. 

[wheeitsme]

Me, too.

I'm sitting here listening to it cycle. 

It's been more than a year since they replaced my last one due to the screen not working. 

So it looks like I'm going to have to pay for a new one.

Very frustrating. 

[AndreaKSimpson]

Yep. I’ve had 3 Fitbits replaced now - it’s really not good.

Sent from my iPhone