Charge 3 buzzing and showing dnd and sleep icons

[Robinamy16]

My charge 3 is vibrating and showing the sleep and dnd icons, will not stop! 

[EdsonFitbit]

Welcome to the Fitbit Community @Robinamy16.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided.

Please perform a restart by following these steps. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any question.

[Kmorris58]

Ok so mine kept showing dnd screen and vibrating. Did many restart, reboots etc. nothing worked. Got it in the charger and get get the screen to come on. Every once and awhile the smile will come on if I’m holding the button. Thought the update would fix it but it says the battery is too low to update (it’s connected to the charger)!! What do I do now??

[Kmorris58]

*Can’t get the screen to come on

[EdsonFitbit]

Welcome to the Fitbit Community @Kmorris58.

I regret to hear that you are having difficulties with your Fitbit Charge 3. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

Before going any further, please follow our troubleshooting steps to resolve battery issues.

If you have any question, please let us know.

[juliecook]

I've done this at least 10 times now, everytime I get a smiley face and it seems to work, but a few minutes later it does the same thing again.

[EdsonFitbit]

It's great to see you in the Fitbit Community @juliecook.

Thank you for reporting the issue you are experiencing with your Fitbit Charge 3. Your time while dealing with this situation and information provided are highly appreciated.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Please let us know if you have any question.

[Sands_57]

I have followed all of these steps as well. I'm still getting the vibrating with the clock and then the DND and sleep screen flashing. Sometimes it flashes the smiley face. Now what do I do?

[JuiciiMontana]

My Charge 3 is going crazy. It’s blinking and vibrating. It’s not properly restarting. It just did this all night on or off the charger. From clock to DND to single loading bar. (This started after the last update.) Help! I love my watch. 😞

[Topchefbet]

After following all instructions to reset/reboot, nothing worked. Fitbit tech is offering 30% off the purchase of a new one.  This annoys me because it’s less than two years old and this is CLEARLY a known software issue. 

[EdsonFitbit]

Welcome to the Fitbit Community @Sands_57 @JuiciiMontana @Topchefbet.

I regret to hear about the difficulties you experienced with your Fitbit Charge 3 screen. Thanks for the information provided and for trying to resolve the issue before contacting us.

@Sands_57, I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. 

@JuiciiMontana, I just sent this information to Customer Support to provide further assistance. Please check your inbox on the next days. They will get in touch with you on the next days.

@Topchefbet, thank you for your feedback. Our team is constantly working to improve our products and services.

If you have any question, please let us know.

[3rd1nangry]

Experiencing:
Device not holding a charge and red light was staying on.
Device does not show battery charging;

NO green light or pulse HR sensing
DND & Sleep appear when I try to reset

NO longer able to get device to reset; held for 8 seconds, 15 seconds, and longer ... does not respond or charge just goes from watch screen to DND & Sleep

Have done:
Several user data resets in Settings
Several Reboots in Settings [was getting smiley faces]

Changed watch face
NO longer able to get device to reset; have held for 8 seconds, 15 seconds, and longer ... does not respond to pressing button or charge

Have checked charger pins; not dirty or damaged

[EdsonFitbit]

Welcome to the Fitbit Community @3rd1nangry.

Thank for the information provided and for the troubleshooting steps you've performed.

I created a case with Customer Support. Please keep an eye on your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Please let us know if you have any question.

[Srtcass]

Has anyone found a remedy for this issue? I chatted with support and was ultimately referred to a team via email to provide me with warranty options. My device is just a year old - and it has worked properly for a year. 

[Srtcass]

I am having the same problem, tried the same remedies, and ultimately got the same offer - a discount to purchase a new device. My watch is only a year old. How disappointing! 

[EdsonFitbit]

Welcome to the Fitbit Community @Srtcass.

Thank you for the information provided and for the time you spent dealing with this situation.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Feel free to contact us at any time.

[kayceelyn_s]

I have done the necessary steps to try to stop my charge 3 from vibrating & showing the DND & sleep screen. Unfortunately, it hasn’t stopped. I’ve been attempting since Friday and today is Monday. Please help. I love my Fitbit!

[EdsonFitbit]

Welcome to the Fitbit Community @kayceelyn_s.

Thank you for following our recommendations shared above.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[atheist]

I just fixed mine!!

The problem: DND and SLEEP was the only screen showing.

I fully charged it as normal last night using the USB connector and a plug with a USB port. I did leave it connected after it was charged so maybe that caused it. I never normally do that (in case I don’t get some steps counted!!)

What I did:

I connected it using the same cable to my laptop. I tried the “8 second” restart and got the “Smiley face” each time but never got further than that. I tried about 6 times over an hour. So I went online and read this page.

Then, with my Charge 3 still connected to the charging cable and laptop (even though 100% charged) I got pen\biro and held in the button for 14 seconds. During the operation I saw the battery display with the smiley face and correct time underneath it……but I kept the pen nib depressed. That display disappeared but at 14 seconds (I timed it) the normal face just re-appeared. I release the button and put the Fitbit back on my arm. That was 20 minutes ago and all is still working as normal.

FYI - my Charge 3 is over 3 years old. This was the first “fault”.

Summary: I did nothing else other than keep the button pressed in for 14 seconds when connected to my laptop via the regular clasp USB cable.

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @atheist.

I'm glad to hear that you resolved the issue with your Fitbit Charge 3. Thank you for letting us know how you did it.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.