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Charge 3 buzzing and showing dnd and sleep icons

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‎09-01-2020 19:34 - last edited on ‎09-13-2020 17:50 by Fitbit Moderator

‎09-01-2020 19:34 - last edited on ‎09-13-2020 17:50 by Fitbit Moderator

My charge 3 is vibrating and showing the sleep and dnd icons, will not stop! 

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24 REPLIES 24

‎04-25-2021 04:39

In response to atheist

‎04-25-2021 04:39

Just a follow up - after one week my fifbit is working fine. The issue did not happen again.

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‎05-02-2021 08:47

In response to atheist

‎05-02-2021 08:47

OK, since I posted that I have not been able to recharge my Charge 3. So I got a new Charge 4. The setup with the "download or update the fitbit app is pathetic. It is a meaningless message. I am seriously considering returning it and getting a Garmin. Not once in 6 years has an error made sense without having go go down some rabbit hole to find what it actually means. Really pissed off now as I have not had about 30,000 steps counted.

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‎06-06-2021 18:01

‎06-06-2021 18:01

This is a known issue. I have had 3 Charge 3’s with this issue. They know it’s an issue. Their resolution is to offer you a percentage off so they make more money in you getting a new one. They are disposable and lucky if they last a year. They should price them accordingly. Then I wouldn’t be so pissed I have to keep replacing it. Also, since they sold to Google their customer service has gone downhill. It’s nothing like it was a few years ago. 

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‎05-14-2022 07:45

In response to EdsonFitbit

‎05-14-2022 07:45

I have tried all of the ways to address this problem that I have read here and had absolutely no success.

My charge 3 was at 97% and was vibrating and displaying the dnd and sleep screen. I tried all of the recommended fixes and none of them worked. I went to sleep and my Fitbit was at 10% charge when I woke up 7 hours later. It also said that I had slept for 1 hour and 21 minutes. I reconnected it to the charging cord and it is not charging at all.

 I have had no problems with it until last night and am extremely disappointed that it is useless to me now.

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‎05-15-2022 19:30

In response to Mskarena

‎05-15-2022 19:30

Welcome to the Fitbit Community, @Mskarena.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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