Charge 3 calories amount inaccurate

[JennySwims]

Starting in Monday, 2/18, all automatically detected activities have been calculating very low calorie burns, such as 11 calories burned for a 29 minute walk. However, manually triggered exercises (through the device face) track calories similarly to pre-feb-18 calories burned.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Community @JennySwims.

If you are seeing that your calories aren't being accurate, I recommend verifying your settings and see if your information is correct. You can also check the help article How does Fitbit estimate how many calories I've burned?.

Hope to hear from you soon. 

[JennySwims]

Hi Alejandra,

My settings are correct. I know this because when I start an activity by using the watch interface to alert Fitbit I'm doing an activity (for exercises>swimming>start workout>start. Same for biking) the calories seem reasonable. The issue is that automatically detected activities do not have reasonable calorie counts. This only started on Monday, so I suspect it may be an issue with a recent software update.

[JennySwims]

This issue is not solved, but I clicked the "accept as solution" button by accident and can't undo it:(

[AlejandraFitbit]

Thanks for the information @JennySwims. Since your tracker's isn't accurately tracking your calories, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[MS20]

I seem to be having the same issue. My auto detected workouts are only registering as low calories burned. I have checked all my settings and they are accurate.