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Charge 3 calories information inaccurate

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‎05-22-2020 20:54 - last edited on ‎10-14-2020 07:54 by Moderator Alum

‎05-22-2020 20:54 - last edited on ‎10-14-2020 07:54 by Moderator Alum

I was originally couldn’t sync my device. Following the message box, I deleted and readded the app but I am experiencing issues with the calorie count, and activity time. Anybody experiencing this too? 

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 07:56

‎10-14-2020 07:56

Welcome to the Community, @sallyyyna.

 

Thanks for troubleshooting this syncing issue. Regarding your calories problem, calorie burn is based on two factors: your basal metabolic rate (or BMR) and activity tracked by your device. For more details, check the help article: How does my Fitbit device calculate my daily activity?.

 

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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