Charge 3 can't open a text message

[PhatMike]

I can't seem to open a received text message on my Charge 3. I followed the instructions for opening a text message that's outlined in the manual, however it opens on my Android Note 8 phone and not on the Charge 3.

Please help... Thanks in advance!

[MarreFitbit]

Welcome on board @PhatMike, it's nice to see you here! Thanks for already following the instructions on how to receive notifications on your Charge 3, nice way to go!

Please note that notifications are removed from the Charge 3 once you open the conversation in your phone. This is expected behavior and not an issue. So, on the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen. Make sure Notifications are on. 

So we can sort this out, I'd like to know which app are you using to receive text messages? Is it a Third-Party app? 

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app: 

• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.

If the notifications are still not working after checking the above, please do the following:

1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
   1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
   2. Find an option to forget the device.
2. Open the Fitbit app and set up notifications again.

[Tlgirl78]

I'm having the same issue...and this answer was not helpful.  Were you able to sort it out?  If so, How?

[PhatMike]

Hello...

I never did get the problem resolved... Let me know if you find a solution.

Good Luck!

[Audo2]

Ok so Ive had this issue, I have the S8, in my message app on my phone, where all your texts sit..there are 3 dots at the top right. drop that box down, it should read in order: "Edit, Mark all as Read, Locked Messages, Quick responses and Settings". tap "Settings", then tap "Notifications" (at the top)  this page on my s8, at the BOTTOM it has "MORE SETTINGS", tap "More Settings in app", next page should say only 1 message notification " Preview Message"  slide the toggle to indicate on. 

restart your phone, and this worked for me!! I can see, reply and everything, YAY!!!! GOOD LUCK!!!

[Tlgirl78]

YES!! That worked! THANK YOU!!

[PurplePaisleygi]

This worked on my S10 as well! Thank u so much!

[MaryLoP]

Couldn't get it to work with my Galaxy S7..☹️

[Molly297]

What message app are you using?