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Charge 3 can't start my activities

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‎07-27-2020 14:50 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-27-2020 14:50 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

I recently changed phones from iPhone to Android. I will start off by saying that I don't want to update my tracker because of all the problems I have been reading about.

 

The Fitbit app is up to date however. I have paired it with my phone but I find that after a few days, I lose the ability to start my "walk" exercise from the Charge 3. It will say "tracker not found" or "open the Fitbit app on your phone".

 

I will have to manually start a walk as it doesn't auto recognize walking either. When I remove the Fitbit from my Bluetooth, and then add the Charge 3 as a new device and go through setup and pairing, it works for a few days until it doesn't. This only happened when I switched to Android.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 08:45 - last edited on ‎05-13-2025 04:44 by Fitbit Moderator

‎08-03-2020 08:45 - last edited on ‎05-13-2025 04:44 by Fitbit Moderator

It's great to see you around, @DeeME.

Thanks for troubleshooting this workout issue. Where you seeing the tracker not found message? Some pictures would be great. In the meantime, check the article: How do I track my workouts with my Fitbit device?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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