Charge 3 can't sync with phone

[izzy73]

I managed to setup my Charge 3 but suddenly it's stop sync. Then, I delete the sync, however, when I want to setup again, the Bluetooth unable to detect the Charge 3. Trying all steps given but still failed until today (almost 3 days trying all the steps). I'm using Note 9, even I asked my friend to install on his Iphone 11, still facing the same issue.

Is it the Charge 3 bluetooth is too weak to detect? Kindly advise

Moderator Edit: Clarified subject

[AlvaroFitbit]

@izzy73 It's good that the community is growing! 

Let me help you with this and thank you for troubleshooting this issue. You don't mention which steps you followed exactly so I suggest you try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[izzy73]

Trying the step given..still didn't work..when i'm connecting to bluetooth, this message appear: Couldn't pair. Check the settings for this device and try again.

[AlvaroFitbit]

@izzy73 are you trying to pair it from the bluetooth settings area on your phone? The link is manages from the Fitbit app, you can't setup the tracker from the phone but need to use the Fitbit app for this.

Keep me posted.

[GILLYJONES85]

I've tried every step given also. Charge 3 will set up on app and pair no problem but will not sync with my s20 5g at all 

[izzy73]

Hi Alvaro

I tried using the Fitbit App but still the same. unable to detect bluetooth.

any idea?

[Beth73]

Hi

I've also tried all the steps including deleting app and telling phone to "forget device".  Now when I re-install the app it's not even coming up with the message to pair phone & tracker.  Can't see anywhere on the app to tell it to pair.  This is really frustrating. Phone can't even "see" fitbit now in bluetooth settings.

Fitbit version is 28.20001.88.11

iOS version is 14.3

Fitbit App is 3.36 (1013)

Please advise - Thanks

[AlvaroFitbit]

@GILLYJONES85 Welcome to the Fitbit Community!

Thank you @GILLYJONES85 @izzy73 @Beth73 thank you for taking the time to troubleshoot this issue. @GILLYJONES85 @Beth73 I have created a ticket so our Support team can further assist you via email.

@izzy73 I noticed that you already have a ticket  so keep working with the team to find a solution.

Keep me posted.

[MichaelP.]

I’ve been having similar issues. Charge 3 will not connect to phone, but if I restart my phone it will connect. It only connects that one time and then I have to restart my phone again the next time I walk. This has been going on for sometime. I would appreciate any help.

[Beth73]

Thanks. Will wait to hear from them

Sent from my iPhone

[GILLYJONES85]

Hi i have not heard from anyone? im using fitbit 28.20001.88.11 , app 3.36.1, android 11. please can you help? it will no longer connect to phone with app even though bluetooth is being picked up

[dobroking]

My Charge 3 is behaving the same way. All steps tried. Nothing has worked yet.

[Beth73]

Hi. I believe the moderator has raised help tickets on our behalf. Just have to wait for contact from them

Sent from my iPhone

[Melissa808]

Try uninstalling and reinstalling the app. I was having the same issue and that fixed it.

[Melissa808]

Try uninstalling and reinstalling the app. I was having the same issue and that fixed it.

[Melissa808]

I replied to a couple posts above, but try uninstalling and then reinstalling the app. This issue has arisen for me before and an uninstall/reinstall and/or update usually works.

[GILLYJONES85]

Hi ive done that several times it still doesn't work. 

[dobroking]

The uninstall/reinstall did not work. I did see in other forums that there might be an issue with certain phones no longer being supported by Fitbit. Is that an issue? I am using Android 10. The phone is an LG Stylo 5.

[GILLYJONES85]

I'm using a s20 on android 11. Ive literally exhausted every avenue and still have not heard from fitbit.