Charge 3 clockface won’t change says application not finished installing

[Lou1969]

When trying to change clockface on charge 3 message says some applications did not finish installing . We are unable to update / install one or more apps please try again 

[SantiR]

@Lou1969 Welcome to the Fitbit family! Thanks for taking the time to share the experience you are having while changing clock faces. Thanks for sharing all the details about this. 

Fitbit is currently working to resolve this and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

In the meantime, I'd recommend performing a restart on your Charge 3. Then, try to change the clock face once again.

Keep me posted! 

[WorkingMom80]

Exact same problem here.  😒

[AndyCK]

I've been trying to change my clock face for two days. I've rebooted my charge 3, tried to chaget while it was charging and while away from the charger It still says problem, try again later after 15 minutes of attempting to download the new face

[Lou1969]

Thank you I have updated my app as advised by Fitbit and it is now working !! 😀

Sent from my iPhone

[Lou1969]

I emailed Fitbit support and they advised my my iOS app on my phone wasn’t up to date ! I have updated this and can now change my click face , hope this helps you 😀

Sent from my iPhone

[Lou1969]

I emailed Fitbit support and they advised my my iOS app on my phone wasn’t up to date ! I have updated this and can now change my click face , hope this helps you 😀
from my iPhone

[WorkingMom80]

Yes!!  That worked for me as well!!  Awesome!!  Thanks!!

[AndyCK]

Updating my IOS did not help me. I updated it last evening, but am still getting errors trying to download another clock face. I even tried multiple faces, thinking that one might have been corrupt, but it won’t upload any.

Houston Methodist. Leading Medicine. Houston Methodist is ranked by U.S. News & World Report as the No. 1 hospital in Texas for patient care. Houston Methodist is nationally ranked in 8 specialties and is designated as a Magnet hospital for excellence in nursing. Visit us at houstonmethodist.org. Follow us at twitter.com/MethodistHosp and facebook.com/HoustonMethodist. ***CONFIDENTIALITY NOTICE*** This e-mail is the property of Houston Methodist and/or its relevant affiliates and may contain restricted and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. Thank you.

[WorkingMom80]

AndyCK as soon as I updated my Fitbit app on my iPhone my clockface on my Charge 3 updated.  So not the iOS update itself, but the Apple Fitbit app.  I just went into AppStore updates and sure enough, my Fitbit app needed updated.

[AndyCK]

WorkingMom80, my fitbit app didn’t have an update available until this morning, but since I updated it, my watchface downloaded.

Thanks!

Houston Methodist. Leading Medicine. Houston Methodist is ranked by U.S. News & World Report as the No. 1 hospital in Texas for patient care. Houston Methodist is nationally ranked in 8 specialties and is designated as a Magnet hospital for excellence in nursing. Visit us at houstonmethodist.org. Follow us at twitter.com/MethodistHosp and facebook.com/HoustonMethodist. ***CONFIDENTIALITY NOTICE*** This e-mail is the property of Houston Methodist and/or its relevant affiliates and may contain restricted and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. Thank you.

[Granny-walker]

I have an Android phone. I can not change the clock face. I have rebooted my phone and still says installion fail.

[rickpiek24]

Thanks the re-start suggestion worked. When I came back from health club I noticed I couldn't swipe to look at my work totals. I thought that battery was low so I charged it. When I got back from work problems was still there. I looked up the trouble shooting and went to community. Back on track.

[-LG-]

Android phone. Same problem. Been trying to get any clock face for weeks. I’ve been walking around with the “Clock error Go to the Fitbit app and try another clock” lighting up. I tried all clock faces and rebooting/reinstalling app/updating. It updates stats, but tells me it’s not connected.  Today, I noticed that it changed/deleted my exercise shortcuts. No hikes, but 3 pilates! I’m so disappointed with the Charge 3 and will probably send it back and stick with Charge 2.

[LesterRyan]

My Charger 3 says application not finished installing and not it only shows horizontal bar.

It is not responding now.

Please help.

[VickiWilky]

Hi

Mine is doing the same.

[Lou1969]

Make sure your app is up to date on your phone then try to re connect

Sent from my iPhone

[VickiWilky]

I have. It will let me change the clock on the Ace. But not on the charge 3.

Get Outlook for Android

[chellarba]

Its three months since this post - when will there be a fix?

[Brett_91]

I got the Fitbit Charge 3 in December and I tried changing the clockface. It worked once. Then I tried to change it back to what I had and the "not finished installing" message keeps coming up on my app. I can't stop it from installing. I have tried re-setting my Fitbit. I have removed the Fitbit from the app and re-installed it in the app. Nothing seems to work.

Any help is appreciated.