Greetings. I bought my Fitbit Charge 3 back in July and have been mostly pleased with it. The two main things I am interested in tracking are my heartrate and my runs both of which the charge 3 have done pretty well. Sometime in mid August, my Fitbit would start vibrating wildly complete with images of fireworks and a bird flying a banner to celebrate the "steps" I was taking. This wouldn't be a problem were it not for the fact that it does it constantly with every "step" and movement (quotations used as it clearly is not tracking the steps accurately). I had tried using both the "DND" and "sleep" setting to no avail. I also tried both "soft" and hard reboots neither of which worked. After calling customer service, they agreed to send me another device which I received yesterday. I am having the same problem with the new device. The only difference is that the "sleep" setting works to keep the device from celebrating every step (vibrating, flying birds, fireworks, etc). The problem with the sleep setting is that the screen wake doesn't work when I turn my wrist up to view the time and the brightness is too low to view outside. SO, is there some setting that I'm missing? Is it possible that I received a second device that is bunk?
Moderator edit: subject for clarity
