Charge 3 counted 30,000 out of nowhere

[Albaker026]

I woke up to a notification congratulating me on 30,000 steps. I've noticed a few times when opening the app, it has a crazy number like 70,000+ steps but it usually resets when I sync my watch. 

But this time, it was my fitbit saying I had gotten the steps from 7:30-7:45, so I couldn't reset anything to get rid of that incorrect count. 

I tried a factory reset, but then syncing my device again just put the step count back to 30000.

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community @Albaker026.

I'm sorry to hear that your Fitbit Charge 3 registered extra steps by itself. Thank you for the information provided and for trying to resolve the issue before contacting us.

There is actually no option to delete the extra information, but in order to avoid experiencing this situation over again, please restart your Tracker by following these steps. In addition, you can try a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.