Charge 3 cracked in the corner of screen

[Brtie]

My charge 3 is cracked in the corner of screen I have not dropped it and it is less than 3 months old 

Moderator edit: updated subject for clarity

[DramaQueenDiva]

Hi @Brtie,

It sounds like it's time to contact Support (link is at the bottom of the page).  Depending on where you got it, they may be able to send a replacement.

[MarreFitbit]

Welcome on board @Brtie, it's nice to see you around the Community Forums! My friend @DramaQueenDiva is right. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Please let us know if there's anything else we may do to assist in the meantime. 

[Brtie]

Thank you very much

[MarreFitbit]

You're very welcome @Brtie! 😉

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a great day! 

[Ruslan12]

My fitbit cracked on the corner: I played with my dog, and contacted my charge3 with concrete surface, the concrete ruthlessly scratched my fitness tracker. The little piece of gorilla glass flew out. It does not bother me anyway, hopefully it hasn't lost its waterproof property, has it?