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Charge 3 daily stats disappeared

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‎08-17-2023 09:40 - last edited on ‎08-27-2023 11:24 by Fitbit Moderator

‎08-17-2023 09:40 - last edited on ‎08-27-2023 11:24 by Fitbit Moderator

I attempted to sync my Charge 3 to my Aria scale as I normally do a few times a month and all of a sudden all of my normal daily stats on my app disappeared and all I'm left with is Calorie count and the inability to add the normal daily stats Ive always had on my dashboard. I was able to sync my tracker normally this AM and see all stats but now after trying to sync with my scale, I can no longer see my steps, zone minutes, sleep tracker etc. Ive deleted the app and re-installed it, turned on/off my device and I'm left with only cals. Help!


Moderator Edit: Clarified subject and updated label

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‎08-17-2023 09:44

‎08-17-2023 09:44

This has been resolved - I needed to and re-pair my device to the app and my phone 🙂

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2 REPLIES 2

‎08-17-2023 09:44

‎08-17-2023 09:44

This has been resolved - I needed to and re-pair my device to the app and my phone 🙂

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‎08-21-2023 14:12

In response to JoeCap617

‎08-21-2023 14:12

@JoeCap617 , A warm welcome to the Community! Thank you for your messages and keeping us updated. 
I'm glad that the new pairing of your Charge helped you  with the issue. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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