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Charge 3 data not showing on account

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‎10-20-2020 22:39 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-20-2020 22:39 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

Hi, my Fitbit charge 3 lost data yesterday between 10.30 and 11am. I have tried logging out and in again, updating the app and restarting phone. It still hasn’t appeared, is this a Fitbit network issue? I got in touch with customer support and they had my latest stats, it just isn’t appearing on my app. 

 

 

Moderator Edit: Clarified subject

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‎10-28-2020 11:38 - last edited on ‎01-24-2025 06:42 by Fitbit Moderator

‎10-28-2020 11:38 - last edited on ‎01-24-2025 06:42 by Fitbit Moderator

@Coffey86 Welcome to the Community.

Sorry to hear that your data wasn't saved on your account and thank you for reaching out to our Support team for assistance. What type of data are you talking about (a run, swim session or something else)? If the data wasn't saved then most likely it won't show but you can manually log an activity to have a record on your account. 

I look forward to your reply.

Alvaro | Community Moderator

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