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Charge 3 dead and no longer charge

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‎03-02-2021 09:29

‎03-02-2021 09:29

2 days ago my charge 3 suddenly draining its battery at speed of 1% per 3 minutes pace.
I freaked out and follow the steps on the forum, to fully chrage it, and restart my charge 3 a few times.
yesterday it was doing slightly better, my battery (fuill 100% charged) could last me half day - without full sync.
this morning I left it to charge, but after the whole day, it is still dead, and no longer boots up. checked on my fitbit app in iphone, it no longer detects charge 3 = completely ran out of battery despite it has been on the charger for the whole day.
This charge is bought on 19/11/2019. its not even 2 years yet. 

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‎03-02-2021 10:46

‎03-02-2021 10:46

@lyzelle Welcome to the Community. 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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