Charge 3 dead pixels on the screen

[Brent1987]

Ive got a line of dead pixels near the top of my screen on a charge 3 that I got last December. I did the reboot from the settings on the device. That did not solve my problem. I then tried to reboot with the device plugged in to the charger, but for some reason it does not seem to be responding to that. I have successfully rebooted it while on the charger before. I also made sure that the battery was fully charged. Any help or suggestions would be appreciated.

Moderator edit: updated subject for clarity

[WilsonFitbit]

Hello @Username1007. It's nice to see you around. 

I'm very sorry for the experience and thank you for the detailed information and for the pictures. At this time, I'd like to let you know that if the tips suggested in this thread haven't helped, my best recommendation is that you please contact our Support Team for further assistance. They will also be able to review your available options. 

Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

On a side note, take into consideration that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

See you around.