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Charge 3 deducting active minutes

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‎01-07-2020 07:05 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-07-2020 07:05 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Fitbit Charge 3 deducted 6 minutes within the same work out time. It showed 25 minutes and then at the next sync subtracted 6 minutes, showing 19 minutes worked. The workout was not interrupted. Also, I don't like that manually entered time for strength training and other activities do not display on the app. I rely on the Fitbit watch display and app to ensure I'm getting my full daily workout in. Please change!

 

 

Moderator edit: subject for clarity

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‎01-08-2020 10:13

‎01-08-2020 10:13

Welcome to the Forums, @jlhuebner.

 

Thanks for the information provided. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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