Charge 3 developed white lines on screen

[P0rtion]

My charge 3 has suddenly developed these vertical white lines running down the screen. I can no longer swipe up or to the side either, though tapping the screen still seems to work. I've tried a reboot (hold button for 8 seconds) but no change. I also tried changing the clock face, but that didn't help either.

Does anyone have any other ideas?

[Kimsw]

Contact fitbit. They were very helpful
Kim

Sent from my iPhone

[BuckeyeChad]

Let customer service know. They’ll ask you where and when you got it (ballpark answers worked for me) and send you a new one. I had mine within a week. 

[Psyhill]

Hi Even I have the same issue tried all the things but dint work please let me know what is to be done 

[Sessia]

This has happened my fit bit charge 3 this week also. I’ve tried all the advice given but nothing has worked so far. Please help. 

[Kimsw]

If your fitbit is less than a year old, fitbit will replace it. If it is older, still contact them...you never know. I have found them to be very supportive.

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[WilsonFitbit]

Hello everyone. @Psyhill, @Sessia, @BuckeyeChad, welcome to the community forums! @BuckeyeChad, @Kimsw, thanks for your input! 

For screen inconveniences, I recommend checking the following thread. If the inconvenience persists, please contact our Support Team as suggested there. 

Have a great day! 

[Sessia]

Thanks. Have contacted them but no reply yet. 

[WilsonFitbit]

@Sessia, thanks for your reply! 

Our Support Team should get back to you soon. Note that due to recent events affecting our operations it might take a while to get back to you. If you already have a case with them, note that you can update it at anytime if you have additional questions or inquiries. Thanks for your patience! 

Have a great day! 

[Sessia]

Thanks.

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[WilsonFitbit]

@Sessia, it has been a pleasure! 

Have a wonderful day! 

[Pinky2791]

There are clearly a fault with these Fitbit 3’s mine has done the exact sameness and I’ve done all they ask me and it still remains the same🤷‍:female_sign:What’s that the next step?

[Kimsw]

Contact them. I have found them to be very responsive

Sent from my iPhone

[WilsonFitbit]

Hello @Pinky2791 Welcome to the community forums! @Kimsw It's great to see you around and thanks for your input! 

@Pinky2791 I was able to see that you have reached out to our Support Team and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a wonderful day! 

[Pegasuskatie]

My Fitbit is doing the same. I’ve had it for just under a year. I’ve never put it in water or caused any damage to it and today after charging these lines appeared. I rebooted but nothing changed.

[LizThomas]

Hi - ask the customer support service - they are very good!

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[WilsonFitbit]

Hello @Pegasuskatie. Welcome to the community forums! @LizThomas Nice to see you around and thanks for your great input! 

@Pegasuskatie Thank you for the information and for the troubleshooting steps you've tried prior to posting. I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be glad to continue assisting you. 

See you around. 

[Kimsw]

This issue was solved over a year ago. For some reason it keeps popping up. All is good. Wish I could delete the post

Sent from my iPhone

[WilsonFitbit]

Hello @Kimsw. Nice to see you around! 

I'm glad to hear that your inconvenience was resolved. At this time, this thread is now closed and if you have any other inquiries or questions, please post them in a new thread. 

See you around.