Charge 3 didn’t reset the next day

[Nancy1969NL]

Just got my 3 yesterday, I woke up this morning and it hadn’t reset my steps or calories burned, I did not sleep in the device though does that make a difference 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Nancy1969NL, it's nice to see you here! As you just mentioned, it seems that your tracker forgot to reset the information by itself, when this happens, even if you try to restart your tracker, delete the app, negate the steps, this won't work. Everything will be back to normal the next midnight when your tracker resets the information as it should. There's nothing to worry about my friend, this happened to me once and I had to wait the next midnight in order for it correct itself  (I know this can be annoy, I feel you). 

However, I'd recommend restarting your tracker by following these steps to refresh it internally, but don't forget the restart won't help to erase the steps it has already today. 

I was wondering if by today your data seems to be ok? Also, please make sure that your Charge 3 is properly paired to your Fitbit account. For more information, see: How do I set up my Fitbit device?

Looking forward to your reply! 

[Mari0904]

I'm having a similar problem. Instead it's the calories that aren't resetting. It starts off at around 400 calories every morning. I've had it for about a week now. 

[MarreFitbit]

Hi there @Mari0904, welcome to the Community Forums. I'll be happy to explain the calorie burn you see on your tracker. 

The value that you see on your tracker when you wake up in the morning is your estimated calorie burn for the day so far. You still burn calories even if you have been sedentary or were sleeping. We estimate your calorie burn based on your age, gender, height and weight.

Let us me know if you have additional questions.