Charge 3 didnt auto track swim session?

[CarolineBUk]

Just purchased the Charge 3. It does say it has auto exercise recognition, however, I swam 50 25m lengths last night and it didn't acknowledge this as a swim, counted it as steps.

Previous had the flex 2 and this worked okay. Ideas anyone?

[Ccooke1]

Well I think I read somewhere that it doesn’t start tracking until 10 consecutive minutes. It also will not track if you use a kickboard. If you didn’t set it for swim as the exercise I suggest doing that. It usually works. Nice watch tho😎

Moderator edit: personal info removed

[JJCD]

My Charge 3 automatically tracked my swim until I got a new band. It’s disappointing in so many levels. 

[CarolineBUk]

I’ve swam x 4 sessions in the past week, all breaststroke and resting the same at the end of each length. It’s only recorded x 1 session. 

[SunsetRunner]

Same for me. Tracked immediately. I was told about the ten minute tracking thing too but that’s nonsense. That’s not automatic tracking. Why can it automatically track a run or walk but not swim?

When it dies I’m buying a different brand

Sent from my iPhone

[JJCD]

I restarted my charge 3 the day it failed to track my swim - and it worked like a charm.


Sent from my iPad

[Steve_Mitchell]

I’ll try it.

Kind Regards

Moderator edit: personal info removed

[SunsetRunner]

Tried that multiple times.... nope!

[SarahLD]

Mines still not auto tracking - tried everything I've been told to do but
have been told to wait for an update... ages ago... no idea when that will
happen... can't view the display outside in the sun either... been told to
wait for an update to that one too... funny how some work perfectly and
others have to wait for an update... not happy at all.

[CarolineBUk]

I’ve had my charge 3 since Oct 2018 and it’s been very hit and miss with tracking swims (mainly miss) I don’t think this issue will get resolved. I looked at purchasing the inspire but it appears this also has swim tracking issues.
Just wish I’d kept my flex 2

Sent from my iPhone

[Ccooke1]

Me too.  Oh well charge 3 works well for everything else.  Maybe Google will fix the problems🤷‍:female_sign:

[SarahLD]

Wish I'd kept mine too. Just feel completely fobbed off

[PPills]

My charge 3 auto tracked swimming at first, but suddenly six months later it doesn’t track my daily hour swim or calls it something else. VERY annoying, because my Fitbit sends exercise info to a study, and now it is all inaccurate. I tried re-booting the device several times, but nothing works. My Apple Watch performs perfectly, but I need accuracy from Fitbit for the study. Very annoying.

[PPills]

I am Not a jogger! I am a swimmer. Why does my heading say I’m a jogger?! I am beginning to really dislike my Fitbit 

Moderator edit: format