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Charge 3 died after swimming

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‎03-30-2019 13:25 - last edited on ‎11-17-2020 11:10 by Fitbit Moderator

‎03-30-2019 13:25 - last edited on ‎11-17-2020 11:10 by Fitbit Moderator

Hello,

After a short swim, my Charge 3 first went crazy, turning on and off, vibrating erratically, then the screen turned blank and the battery was indicating 0%. I tried to charge it, nothing happened, blank screen  doesn't charge and gets very hot. Can you help? Thank you.

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41 REPLIES 41

‎12-24-2021 07:03

‎12-24-2021 07:03

This just happened to me 2 days ago exactly as described by the original poster. Charge 3 seems totally dead now. No haptic feedback. Does not charge.

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‎12-24-2021 12:30 - last edited on ‎02-16-2024 11:13 by Fitbit Moderator

In response to ogionnj

‎12-24-2021 12:30 - last edited on ‎02-16-2024 11:13 by Fitbit Moderator

Welcome to the Fitbit Community, @ogionnj. Thank you for letting us know that what happened to the original posted happened to you too. 

I  know how frustrating this could be and noticed that you already got in touch with our Support Team and that they are assisting you.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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