Charge 3 died and won't charge

[c668]

My charge 3 suddenly had a depleted battery and would not take a charge. I restarted it on the charger, thru the tracker, switched charging cords, cleaned the charging contacts and nothing, the tracker ended up dying. 

I reached out for support, but was told that since my charge 3 has already been replaced (the old one got super hot when charging) that there is nothing they can do. This tracker is literally 2 months old. This is obviously an issue on their end. Its frustrating. 

My fitbit charge 3 (which I just had replace in December - the old one stopped charging all together) all of a sudden will not charge past 10%, Ive tried two different charging cords. I made sure the charging pins were clean. Ive restarted it from the tracker itself and while it was plugged into the charge (which then drops it down to 5-6%). I let it sit on the charge for over an hour and still wont budge past 10%. Its frustrating

Moderator Edit: Merged posts/Subject for clarity

[WilsonFitbit]

Hello @c668, it's great to see you around! 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback! Please note that every feedback shared in the forums never goes unnoticed and yours won't be the exception as it'll help to evaluate our procedures to improve our devices, services and overall environment. 

Also note that our team is always working to enhance your experience and your feedback is a big part of that process. Definitely, this helps a lot! 

See you around.