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Charge 3 dies when not being charged

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‎04-08-2021 23:40 - last edited on ‎04-09-2021 04:30 by Fitbit Moderator

‎04-08-2021 23:40 - last edited on ‎04-09-2021 04:30 by Fitbit Moderator

I got my Fitbit Charge 2 in September 2017 and by early 2019 it was dead as a dodo - charging to full and then dying the moment it was unplugged, then not charging at all. Out of warranty so Fitbit weren't interested.

 

My husband very kindly then bought me a Charge 3 in late 2019 and now, shock, it's doing the same!

 

It'll show full charge plugged in, then dies the moment it's unplugged. Am I stupid for expecting a £150+ device to last longer than 18 months at a time?? 

 

 

Moderator edit: format

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‎04-09-2021 04:34

‎04-09-2021 04:34

Hello @HanC86. Welcome to the community forums. 

 

Thank you for the detailed information and I'm very sorry about this experience. If you've tried to restart your Charge 3 and the inconvenience has persisted, my best recommendation is to contact our Support Team for further assistance. Please note that you can contact them through chat or over the phone. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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