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Charge 3 difficulties to sync and register my activities

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‎08-01-2021 00:51 - last edited on ‎08-01-2021 13:24 by Fitbit Moderator

‎08-01-2021 00:51 - last edited on ‎08-01-2021 13:24 by Fitbit Moderator

Can anyone help with any of these problems. My charge 3 loses half an hour over night. It can’t pair up to sync it doesn’t recognise automatically any activity and it doesn’t notify of any calls or texts. I can’t get to support as my wait time never changes!!! 

 

Moderator edit: updated subject for clarity

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‎08-01-2021 13:23

‎08-01-2021 13:23

Welcome to the Fitbit Community, @Mygclz.

 

Thank you for the information provided.

 

To resolve set up issues, please follow these troubleshooting steps. Once your Fitbit Charge 3 gets paired, you should start receiving notifications, sync your activities and the time should get fixed automatically.

 

Whether you continue experiencing difficulties after following our instructions, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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