Charge 3 difficulties with battery life

[Kezzahop81]

Charge 3 with constant red light on back. 100% battery but then switch’s off and says 1% battery tried restart and even tried uninstalling from phone and setting up as new. Still not working 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Kezzahop81.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[Dgie]

My fitbit charge 3 has suddenly stopped holding any charge, within less than 2 hours of taking it off charge at 100% it drops down to 1% and shuts itself off. Plus the screen is not displaying correctly

I am really disappointed as it isn’t even 2 years old yet.

HELP!!!!!!

[EdsonFitbit]

Welcome to the Fitbit Community, @Dgie.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Dgie]

They could not help me

Get Outlook for Android

[EdsonFitbit]

Thanks for your response, @Dgie.

Customer Support should get in touch with you to continue providing assistance as soon as possible. Please keep an eye on your inbox over the next days. 

Feel free to contact us at any time.