Charge 3 dim display brightness

[Nugsy]

My charge 3 screen is dim/black and unable to read. I cannot adjust brightness as I cannot read the black screen. I love this watch but certainly will not buy another or recommend it to anyone.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Nugsy, welcome to the Community Forums.

Thanks for your post and feedback. To fix the brightness issue you're experiencing with your Charge 3, I recommend you to restart your device following the next steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker:
   
   2. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know if the issue persists. 

[Nugsy]

I have already done this several times. I am now in the process of running
the battery completely flat. I am hoping this may have some change.

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Nugsy.

I'm sorry to know that you're still experiencing difficulties with your Charge 3. Since the restart process that was shared on my previous post didn't work, please follow the next steps and let me know if the issue persists:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

I'll be here if further assistance is needed.

[AMCJ]

I'm having the same issue now. I seriously wanted to return this watch not long after I got it. Shortly after I got this watch, the screen would go completely black. After a lot of wasted time, I found out that there was a glitch, and the face of the watch needed to be changed to "fix it." Then, it started to happen all the time. I had also tried to let it die out. I feel like it made it worse. Now, the face turned so dim that it's unreadable. The first time, I played with it for days after reading other suggestions. I finally was able to get get to work again for a short while, though it was not because of the steps given on others comments, since I could not even see the screen. Then, the face turned completely black around the edges, and the center was extremely dim. Now, it has turned completely black again. What a waste of time and money! And of course, I just bought a new band.

[Nugsy]

No it has not solved the problem at all. Of couse because the screen is black I can follow instructions and feel the vibrations but have no idea of screen icons. The screen is black.

[AMCJ]

I've tried this and the screen is still black, though it does vibrate. If the watch happens to reset, which I completely doubt at this point, how long would it take to restart?

[Nugsy]

I think restarts rather quickly. Not sure because of course I cannot see
the screen to tell but my app seems to be working so I guess it has
restarted. Good luck. It made no difference to me.

[AMCJ]

It's just so annoying and frustrating. It seems like there's always some issue with the Charge 3. Good luck to you too!

[Nugsy]

Yes I agree. It seems they cannot/want to fix it. I wii certainly not be
replacing it with a fitbit. I don't know about you but I keep getting told
to do procedures that require you to read the screen. They are either not
reading the problem or they couldn't care less.

[MohamedF]

That didn't work for me too, is there any place to send to get fix cuz I am in Oman. 

[Nugsy]

No idea. They certainly haven't been at all helpful. I am in Australia.
Good luck.

[Marfatia]

It didn't work for me. I think you need to send software update. It's frustrating 

------------------------------

It doesn't work. I have done it for 20 times 

[BethFl]

Did NOT work for my Charge 3.  It's always at the worst time, when outside in the sun and can't see anything.  even right now at the computer it's not readable in the shade and the BRIGHTNESS is set to NORMAL!

[YukiJun98]

Me too!How should I do?

[Sverraes]

Same. I've tried all the 'suggestions' and it's totally unusable. 

I've been a Fitbit fan for a long time and I really hope this can be fixed as I'm on the verge of moving on. 

[ParkesKelly]

Hi. Have you tried swiping left on the fitbit screen, scrolling across to Brightness and changing setting? Worked for me. 

Best of luck.

[SKannas]

Thanks for the info.  Did not know it did this, not sure how it got switched. Doesn’t matter I can see it again!!  Thank you

[Debs_1]

The issue persists!

Ready to try a different product!

[WilsonFitbit]

Hello everyone. Thank you for the troubleshooting steps you've tried prior to posting! 

I recommend visiting the following thread for tips regarding screen issues. 

See you around.