Charge 3 dim display brightness

[Nugsy]

My charge 3 screen is dim/black and unable to read. I cannot adjust brightness as I cannot read the black screen. I love this watch but certainly will not buy another or recommend it to anyone.

Moderator Edit: Clarified subject

[SunsetRunner]

I have the same issue. I've been trying all the suggested methods but it still doesn't work. The device is unusable now: with a minimum source of light in the environment, the display got dim

I've been searching for fixing in every possible place, but nothing seems to work.

I'm afraid I've got to choose another device

[Foard]

I have owned Fit Bit 1, 2 and live Fit Bit 3. Very disappointing that the light does not illuminate the screen adequately to see. This has to be a design fault as other Fit Bits my family own are brighter. Ideally this suits me as can pay using my watch, a strong letter needs to follow to the CEO.

[WilsonFitbit]

Hello @SunsetRunner, @Foard, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried! 

I'm sorry for the experience and thank you for taking the time to provide your feedback! Since you have tried the suggested troubleshooting steps and the inconvenience persists, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

Have a great day! 

[ParkesKelly]

If you swipe right to left a few times until you see settings, click on
this and the first option is brightness. Yours maybe on auto or dim instead
of normal?

Good luck

Kelly

[WilsonFitbit]

Hello @ParkesKelly, welcome to the community forums! 

Thank you very much for your input and the information you've shared! 

Have a great day! 

[Smjglamma]

Still didn’t work to increase brightness 

[janlouda]

I have the same issues with one of the two fitbit charge 3 we have. The restart doesnot help, tried many times. Also tried different clockfaces - did not help either.

See photo for the difference - both have the same setting (brightness to normal). Seems to be big issue Fitbit has with the brightness. Even the tracker on the right has much worse brightness after 1.5 yrs of usage - in the sunlight hardly visbile. (photo is in the shade indoors)

Any other suggestion?

[WilsonFitbit]

Hello @Smjglamma, @janlouda, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed! 

For tips about screen inconveniences, I suggest you to visit the following thread. Here you will see instructions on how to restart your Charge 3 but if that doesn't work, the best way to get help is to contact our Support Team. 

See you around. 

[Nidhi.S]

Hello! Is the charge 3 display and brightness issue resolved or still exists?

Hi, was the issue resolved? Should go for charge 3 or not? Thanks in advance.

Hello Wilson, glad to see your active responses! Could you please confirm if this issue faced by multiple users resolved in any firmware update by fitbit yet? Contemplating whether to go ahead with charge 3 or some other.

Awaiting response.

Thanks

Moderator Edit: Merged posts

[ParkesKelly]

Mine is fine now, thankfully

[janlouda]

I took the charge 3 to the vendor and got my money back.

[WilsonFitbit]

Hello @Nidhi.S, it's great to see you around! @ParkesKelly, welcome to the community forums and thanks for your great input!

Thanks for your interest in Fitbit Charge 3! Some users have reported similar inconveniences but as you can see, @ParkesKelly, mentioned that hers is working fine now. For now, we don't have information about an available Firmware update for Charge 3 but you can check the current Firmware version and more details here. 

On a side note, you can also compare our different Fitbit devices and get more details about them, in this link: 

https://www.fitbit.com/global/us/products/find-your-fit. 

See you around. 

[Chezza54]

Thank you so much for this advice. Somehow it had switched to dim, but back to normal now! 

[WilsonFitbit]

@Chezza54, thank you for your reply! 

I'm glad to know that your Fitbit device is now back to normal! Please note that you can post through this thread or create a new one in case you have any other comments or questions. 

@janlouda, thanks for sharing your feedback! I'm very sorry for the difficulty and please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

Have a great day! 

[Odiug]

I have the same issue with a screen that is not bright enough to read. I tried the suggested solution (step 1-7) to no avail. Please advise. 

[Chezza54]

Hi there. On my Fitbit, I scrolled across 3 screens until coming to the final option of Settings. Click on Settings and make sure that the Brightness option of normal is selected. Mine had changed to Dim, for some reason. 🤷🏻‍:female_sign:🤷🏻‍:female_sign:

Sent from my iPhone

[Odiug]

Hi, thanks for your repsonse.
I had already tried that trick a couple of times, unfortunately it did not
work for me. Thx for taking the effort to reach out.

[WilsonFitbit]

Hello @Odiug, @Chezza54, welcome to the community forums! @Chezza54, thank you very much for your great input! 

@Odiug thank you for the troubleshooting steps you've performed! Since the inconvenience persists, my best recommendation is to get help from our Support Team. Click here to get connected. Make sure to explain the situation and the troubleshooting steps you've performed, this way they can assist you from there. 

See you around. 

[PeterPedal]

I've had my Charge 3 for 1½ years now and I have really enjoyed using it but I now have the same problem as other people in this thread. Screen is so dim that it is unreadable in daylight. I would say it resembles the dim setting. As mentioned I have had this device for a while now and brightness was never a problem before. Seeing all the other people mentioning the same issue it seems obvious that this is something Fitbit has to address! Fix this please. I was tempted just to buy a new one when I saw a colleague wearing a Fitbit Charge 4 and being reminded of how extremely bright it can be and I thought I maybe had worn it out. However, seeing so many others having the same problem as I, it is clear that this is an issue with the Charge 3 and Fitbit needs to sort this out. It is not acceptable for a device only to have a life expectancy of 18 months. I have of course tried the different ways of resetting the device to no avail. 

[WilsonFitbit]

Hello @PeterPedal, welcome to the community forums! 

I'm very sorry for the experience! Thank you very much for the troubleshooting steps you've tried and for taking the time to provide your feedback! Please note that your feedback is really important since it helps to continue working on improvements to our services and products. 

Since you have followed the suggested troubleshooting steps from this thread, my best recommendation is to contact the Support Team for further assistance. You can contact them through chat or over the phone and make sure to explain the situation and the troubleshooting steps that were performed, this way they can assist you from there. Click here to get connected. 

Have a wonderful day!