Charge 3 dimly lit face, can’t see anything

[CaptainDavid]

Hi. My display has been dimly lit for some time. I tried to reset the brightness which was set to Automatic but when I tapped on it, the screen went dark and now I can’t see anything. Any help would be really appreciated. 

Moderator Edit: Clarified subject

[Frenchfancy20c]

I was just about to post the same issue. I have tried a reset on my wrist, following instructions from Fitbit guidance, and also using the charging cable for a long reset. Am beginning to lose faith completely in Fitbit, as this is my 4th Charge 3 device. So disappointing :-(. It seems it’ll still sync (very slowly) but it’s no good if I can only see the details on the app. What’s the point in having a watch that doesn’t work on your wrist.

[AlvaroFitbit]

@CaptainDavid @Frenchfancy20c Thanks for being part of our Community!

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket for both of you so our Support team can further assist you via email.

Let me know how it goes.

[FioriniT]

I need a ticket too for very dim screen. It happened last night and auto brightness is also on.  Help!

[DavidLKing]

Hi this has been an ongoing problem with me for the last week or so - I have reset several times. first time it came back bright, but since then I get a bright smiley, and then an ultra-dim display. Need a ticket

[FioriniT]

Thank you for your response. After reading other posts, I checked and found my watch was on Sleep Mode so I took it off that and it was fine.

[Xphyle]

Please add me to the issue as well. I have done a hard reset and get nothing at all on my screen. 

[Sjuls]

I am on my second Charge 3.  They both have faded out on the screen after wearing them 11 months.  Now the screen is so dim that it is not useful as a watch although I can see data on my phone after it slowly updates.  I have tried the restarts to no avail.  I truly like the Charge 3 and am not interested in getting a Charge 4 as the reports state that the 4 is not as reliable on the heartbeat monitor.  Is there anything else I can try before ordering another 3?

[CaptainDavid]

Thank you FioriniT but mine is not in sleep mode.

David

[CaptainDavid]

Yes, mine has gone dim after 9 months. 

[FioriniT]

I turned off the Sleep mode and it works fine now.

[Xphyle]

Mine isn’t in sleep mode. 

[George3112]

This is happening to me too. I have a completely black screen and can’t see to do anything to fit it! Also the app gets stuck on sleep all the time I’m getting really disappointed 

[SuzanneFitz]

I'm experiencing the same issue. When on a live chat through Support the connection failed.

Nothing I've tried has worked.

This is extremely frustrating.

When I started the live chat I gave all my contact details, would someone please telephone me so we can actually sort this out!

[CaptainDavid]

Hi

All Fitbit offered was a 30% discount off the purchase of a new Fitbit device since my device was just outside of the 1 Year warranty period.

I suspect they realize there is a problem in the manufacturing of these particular devices but won’t admit to it.

My Fitbit still records the data but I just can’t see the face of the device.

Regards,

David

[BVondran]

Going through this exact issue.  Since my Charge 3 is more than a year old, I'm convinced that this is planned obsolescence.  This is my 2nd fitbit device - I'm not going to give them 3 strikes.  I looked up customer service online; it gave an email address, then replied to my email that they no longer email.  Its Saturday so I'm stuck till Monday but from all of the above comments I doubt I will see any kind of real help or fix for this.  Now searching for an alternative to Fitbit....

[CaptainDavid]

I’ve bought the third Fitbit now. If this one packs it in just after the 1 year warranty is up, definitely looking into alternatives.

I like Fitbit devices, when they work as advertised, and will have to wait and see how this one pans out.

Good luck in your search!

Regards,
David